Refund Policy

Return Eligibility

We support a flexible and customer-friendly return service. All products purchased on our official website are eligible for returns within 60 days after customers receive the goods. The returned products must be in unused, unopened, intact packaging and resalable condition, without artificial damage, contamination or overdue storage.

Return Process

Customers who need to apply for a return shall submit a return application via the official website contact page and provide relevant order information and product pictures. Our customer service team will review the application and reply with return guidance within a reasonable time.

Refund Processing Time

After we receive and verify the returned products meet the return standards, we will initiate the refund procedure. The refund will be completed within 5 to 10 working days and will be automatically returned to the customer’s original payment account.

Refund Explanation

For eligible returns, customers do not need to bear any additional handling fees. We reserve the right to reject return applications that do not comply with the return rules, including damaged products caused by personal use, expired products due to improper storage, and orders with malicious return behaviors.