Customer Service Policy

Service Channel

We provide professional and dedicated customer support for all users. All service consultations, order inquiries, after-sales applications, feedback and suggestions can be submitted through the Contact page on our official website. We do not support other unofficial service channels to ensure the security and effectiveness of user consultation.

Service Scope

Our customer service team is responsible for answering product parameter consultation, order status inquiry, logistics abnormal processing, return and refund guidance, policy interpretation, and user feedback processing. We are committed to solving all problems encountered by users during browsing, ordering and after-sales use.

Service Principles

We adhere to the customer-oriented service concept, treat every user consultation and demand sincerely, and provide efficient, standardized and friendly service support. We will respond to user messages as soon as possible and follow up to solve user problems.

Transaction Currency

All transactions, order settlements, discounts and refund settlements on our official website are uniformly denominated in US Dollars (USD). All price displays and fund settlements are subject to the standard US dollar pricing of the website.

Service Commitment

We strictly abide by the website’s logistics, after-sales and privacy rules to ensure that users enjoy free global shipping, tariff-free shopping, and standardized return and refund services. We continuously optimize the customer service system to bring users a reassuring and pleasant shopping experience.